Our maintenance staff is very respectful of your home and your privacy. When they are required to go into your home to handle a maintenance issue, they wear booties on their shoes, and they knock loudly several times before entering. Once they have determined that no one is home, they open the door slightly and yell "maintenance" one more time before entering. They complete the work that needs to be done in your apartment. They also clean up any mess created by the work being done. They always leave a door tag on the inside of your door letting you know that they were there, what was done, and if they have to return for further service. For example, if they need a different tool or they have discovered that they need to order a part to complete the request. They always lock your apartment when they leave, even if it was unlocked when they arrived. Emergency maintenance requests are taken care of 24 hours a day, while routine requests usually take up to 48 hours to complete.