Our maintenance staff completely redecorates each apartment when someone moves out. This includes repairs, spackle and paint, update of any item in the apartment as needed, a complete deep clean of everything in the apartment, and professional steam cleaning of the carpet if it is not being replaced.
You can submit a work order to the Maintenance Department several different ways. You may enter a work order through your resident portal online. You could also call the leasing office or the maintenance office. If you prefer to submit your work order in person, you may do so at the leasing office.
Our maintenance staff is very respectful of your home and your privacy. When they are required to go into your home to handle a maintenance issue, they wear booties on their shoes, and they knock loudly several times before entering. Once they have determined that no one is home, they open the door slightly and yell "maintenance" one more time before entering. They complete the work that needs to be done in your apartment. They also clean up any mess created by the work being done. They always leave a door tag on the inside of your door letting you know that they were there, what was done, and if they have to return for further service. For example, if they need a different tool or they have discovered that they need to order a part to complete the request. They always lock your apartment when they leave, even if it was unlocked when they arrived. Emergency maintenance requests are taken care of 24 hours a day, while routine requests usually take up to 48 hours to complete.
No. If you submit a work order you can generally expect maintenance to be over within 48 hours for non-emergency service. You do not have to be present for maintenance to enter your apartment for a work request, any emergency, or routine maintenance.
If you are locked out during normal business hours you can come into the rental office and get a key (leaseholders only, with proper ID). If you are locked out during normal business hours, you can call our 24-hour emergency maintenance phone number and the on-call service technician can let you in (leaseholders only, with proper ID). There is a $25 lock out charge for after-hours lock outs.
We want you to make your apartment your home, however, there are some restrictions with regard to decorating the apartment. We always encourage people to call the rental office before doing something in their apartment that they are unsure of or that could potentially lead to a penalty. If you paint the walls and there are additional coats of paint required to return the walls to white, you will be charged after you move out. We allow our residents to hang pictures, etc. in the drywall providing the holes left can simply be spackled and painted. If the hole is too large to spackle and it requires a drywall repair, you could be charged for that repair. You are not permitted to create any holes in cabinets, doors, or trim . We provide blinds in all of our apartments. You are welcome to hang curtains over the blinds if you would like. All window coverings must be white facing the outside. Please feel free to contact the rental office if you have specific decorating ideas beyond the ones mentioned here.
We offer a wide range of amenities. Free water, sewer and trash removal are included for all of our apartments. All apartments have centrally located laundry rooms. We include major kitchen appliances such as refrigerator, stove, and dishwasher in addition to a garbage disposals and blinds. Our community offers a pool, community gardens, regularly scheduled community events, and park style grills and picnic tables in every court yard. Each apartment has air conditioning and natural gas heat.
There are large parking lots at every building, with parking directly in front of the building, as well as overflow parking for additional vehicles and guest parking, on the other side of each lot. You are welcome to park in any space with the exception of reserved parking spaces. We do not charge any fees for parking and you are not required to have a parking pass, as parking is 1st come 1st serve.
We welcome you to have up to a total of 2 pets. We charge a one time non-refundable pet fee of $150 per cat in addition to $20 per month, per cat. For dogs, the one time non-refundable pet fee per dog is $250, in addition to $30 per month, per dog.
If you have 1 dog the dog must be 75 lbs. or less. If you have two dogs, the combined weight of the two cannot exceed 100 lbs. We have breed restrictions. Please call our leasing office and we can tell you if your pet is a pet we would welcome.
We currently do not have a pet park, however, we have a lovely community that you are welcome to walk your dog on a leash. We are situated next to the Bay Area Riverwalk and Rail Trail, which is an excellent location for walking your dog.
The Property Manager, Assistant Property Manager and Facilities Supervisor all work on site. They are generally available Monday through Friday during regular business hours. Please call your leasing office if you would like to schedule an appointment.
All applications are completed online through our website. You are welcome to complete the application from home or you can come into the leasing office and we would be happy to assist you with the process.
The balance of your security deposit, in addition to your first month's rent will be due at move-in. We will pro-rate your first month's rent. Total costs depend upon the date of your move-in, however, we will give you a detailed list of charges before your move-in date. Non-refundable pet fees, if they apply, will also be due at move-in.
Communicate with your leasing consultant about what you are looking for in an apartment. Ask as many questions as you can think of. The more specific you are the better we are able to suggest the perfect apartment for you.
You can make payments online through the resident portal with a credit card, debit card, checking or savings account. Note: service fees may apply for debit or credit payments. You can also mail a money order, cashier's check, or personal check to the address listed on your lease agreement. If you prefer to pay cash, you may use WIPS, which stand for walk-in payment system. Kroger and Walmart both process WIPS payments. Contact the leasing office for your WIPS account number and then take your payment and account number to the service desk at Kroger or Walmart. There is a service charge for WIPS payments.
You would log into Resident Services through Edwardrose.com. This is the same account you used to apply and sign your lease agreement. You can also use the RENTCafé app. which can be found in the App Store or Google Play Store depending on the mobile device you are using. You can also set up automatic monthly payments through your resident services account.
There is a fee if you use a credit or debit card, but it depends on the card company. The amount of the fee will be displayed before you submit your payment; and it will ask you if you agree to pay it.
We have a wonderful referral program for our residents. When you refer someone, please come to the leasing office to fill out a Resident Referral Form. Make sure the person you referred mentions your name when they inquire. If they move in, you will receive a $100 rent credit.
You are welcome to have guest over at anytime. We just ask that your guests are respectful of others and that they follow the rules of our property. The lease agreement goes over this and states that residents are responsible for the actions and behavior of their guests.
We have restrictions on how far in advance you can pay your rent, so a reduction for paying ahead is not an option. However, we offer rate selection and many different lease terms. Some of these terms are a lower rate based on several different factors and we are happy to share all of these options with you when you apply, as to offer you the best rate for your needs.
No, you would receive your security deposit back providing there are no damages or balances owed. If you transfer within the same property, we can transfer the deposit, but we are not able to transfer it in our system if it is a different Edward Rose & Sons property. We have residents transfer all the time and the process is very resident friendly. We would be happy to go over all of the details with you if you want to reach out to the leasing office of the property in which you currently live.
The resident has the right to terminate their lease before the ending date with the following conditions: 1. The resident provides a written notice of the intent to exercise the early termination right. 2. The resident is required to provide no less than a sixty (60) day written notice prior to the desired early termination date and they are required to pay through that notice. 3. The resident is required to pay an early termination fee that is equal to 2 months of their current monthly rental rate, along with any outstanding amounts owed on their account, at the time of the notice. Residents who break the lease instead of using the early termination option will be responsible for rent through the end of the lease or until the apartment is re-rented.